Refund policy

Return & Refund Policy

All items purchased online or in person may be returned or exchanged within 10 days of delivery, except custom or personalized orders (including Create a Set).

To begin a return or exchange, email info@studiosunshineaz.com within 10 days of receiving your order to request a return authorization and shipping address.

Eligibility Requirements

All returned items must be:

• Unused and unaltered, in original condition
• Returned in original packaging

Custom or personalized items are not eligible for return or exchange.

Fees & Shipping

• Returns for a refund to the original payment method are subject to a 15% restocking fee
• Exchanges for equal or greater value, or store credit, are not subject to a restocking fee
• Return shipping costs are the responsibility of the customer for buyer's remorse (e.g., sizing issues, preference changes, ordering mistakes)
• Original shipping fees are non-refundable

Shipping Your Return

Once your return is approved, please ship the item within 5 business days of authorization so it is received within 30 days of delivery.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 5 days of delivery at info@studiosunshineaz.com with photos and a description of the issue. We'll make it right.

Unauthorized Returns

The Rhinestone Bar is not responsible for returns sent without prior authorization. Unauthorized returns will not be accepted.